Privacy policy

Privacy Policy

Last updated: September 28, 2026

Lenova operates this store and website, including all information, content, features, tools, products, and services (the "Services"). Lenova is powered by Shopify. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or communicate with us.

By using the Services, you acknowledge that you have read and understood this policy.

Information We Collect

  • Contact information: name, billing and shipping address, phone number, and email address
  • Payment information: processed securely by our payment providers. We do not store full card numbers
  • Account information: login details, preferences, and settings
  • Transaction information: items viewed, added to cart, or purchased, and order history
  • Communications: information you include when you contact us
  • Device information: device, browser, network connection, and IP address
  • Usage information: how you interact with the Services

We do not ask for or collect medical records or health diagnoses. Please do not send us health details beyond what is needed for customer service.

Sources of Personal Information

  • Directly from you, when you place an order, create an account, or contact us
  • Automatically, through cookies, pixels, and similar technologies
  • From our service providers and advertising partners

Cookies and Tracking Technologies
We use cookies and similar tools, including the Meta (Facebook) Pixel and Shopify analytics, to operate the store, measure performance, and show relevant ads on other platforms. You can disable cookies in your browser settings, manage ad preferences in your Facebook and Instagram settings, or opt out of interest-based advertising at optout.aboutads.info. We do not use your purchase of Lenova products to target advertising based on health conditions.

How We Use Your Information

  • To process payments, fulfil and ship orders, and manage your account
  • To provide customer service and respond to requests, including returns and refunds
  • For marketing and advertising, including promotional emails (you can unsubscribe at any time) and personalized ads
  • For security and fraud prevention
  • To comply with legal obligations

Disclosure of Personal Information

  • With Shopify and service providers who help us run the store, including payment processing, fulfilment, shipping, analytics, email, and customer service
  • With advertising partners such as Meta, to measure and personalize ads
  • When you authorize us to do so
  • In connection with a business transaction such as a merger or sale
  • To comply with legal obligations

We do not sell your personal information for money.

Our Relationship with Shopify
The Services are hosted by Shopify, which processes personal information about your use of the Services. Your information may be stored and processed in countries other than your own, including the United States and Canada. Learn more at shopify.com/legal/privacy.

Your Privacy Rights
Lenova is based in Canada and handles personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). Wherever you live, you may ask to access the personal information we hold about you, correct it, or withdraw your consent to marketing at any time by contacting us.

California and Other U.S. State Residents
Depending on your state, you may have the right to:

  • Know what personal information we collect, use, and disclose
  • Request deletion of your personal information
  • Correct inaccurate personal information
  • Opt out of the "sharing" of your personal information for targeted advertising
  • Not be discriminated against for exercising these rights

We do not sell personal information. Sharing data with advertising partners through cookies and pixels may count as "sharing" or "targeted advertising" under some state laws. To opt out, email info@getlenova.com with the subject "Do Not Share My Personal Information". We honour Global Privacy Control browser signals. We will respond to verified requests within 45 days.

Third-Party Links
The Services may link to third-party websites. We are not responsible for their privacy practices.

Children
The Services are not intended for anyone under 16. We do not knowingly collect personal information from children.

Security and Retention
We use reasonable safeguards to protect your information, but no method is completely secure. We keep personal information only as long as needed to fulfil orders, provide service, and meet legal, tax, and accounting requirements.

Changes to This Policy
We may update this policy from time to time. Changes will be posted here with a new "Last updated" date.

Contact
For questions about this policy or to exercise your rights:

Lenova
Email: info@getlenova.com