Terms of service

Terms of Service

Last updated: September 28, 2026

OVERVIEW

Welcome to Lenova. The terms "we," "us," and "our" refer to Lenova. Lenova operates this store and website, including all information, content, features, tools, products, and services (the "Services"). Lenova is powered by Shopify.

These Terms of Service ("Terms"), along with any policies referenced here, describe your rights and responsibilities when using the Services. Please read them carefully, as they contain important information about your legal rights.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Services.

SECTION 1: ACCESS AND ACCOUNT

By accepting these Terms, you confirm that you are of legal age in your state or jurisdiction of residence.

To use the Services, you may be asked to provide information such as your email address, billing, payment, and shipping details. You agree that all information you provide is accurate, current, and complete.

You are responsible for the security of your login credentials and all activity on your account.

SECTION 2: OUR PRODUCTS

We make every effort to describe and display our products accurately. Colours and appearance may vary slightly depending on your screen. Product descriptions, packaging, and formulations may change without notice.

Your first purchase is covered by our 90-Day Money-Back Guarantee, as described in our Return & Guarantee Policy.

SECTION 3: HEALTH AND MEDICAL DISCLAIMER

Lenova products are topical, over-the-counter skin care products for external use only. Information on this website, including product descriptions, articles, reviews, and expert commentary, is for general informational purposes only and is not medical advice. It is not intended to diagnose, treat, cure, or prevent any disease, and it is not a substitute for advice from a doctor or other qualified healthcare provider.

Always read the product label and follow the directions for use. Do not apply to broken, bleeding, or infected skin unless directed by a doctor. Stop use and consult a doctor if irritation occurs, if symptoms worsen, or if the condition does not improve. If you are pregnant, nursing, caring for a child, or managing a medical condition, consult a healthcare provider before use.

SECTION 4: RESULTS AND REVIEWS

Customer reviews and testimonials reflect individual experiences. Results vary from person to person depending on the severity of the condition, skin type, and consistency of use. We do not guarantee any specific result.

SECTION 5: ORDERS

When you place an order, you are making an offer to purchase. Lenova may accept or decline any order for any reason. Your order is accepted once Lenova confirms it and receives payment.

Please review your order carefully before submitting, as we may not be able to change or cancel it once accepted.

Your purchases are subject to our Return & Guarantee Policy. You confirm that your purchases are for personal use and not for commercial resale.

SECTION 6: PRICING AND BILLING

Prices are shown in US dollars and may change without notice. The price charged is the price in effect at the time of your order, as shown in your confirmation email.

You agree to provide accurate, complete, and current payment information for all purchases.

Any strikethrough or "compare-at" price shown is a reference price used to show the savings of a bundle or promotion compared with buying at the regular single-unit price.

SECTION 7: PROMOTIONS AND FREE GIFTS

Discounts, bundles, and free gifts are available while offers last and may be changed or ended at any time. Free gifts have no cash value, cannot be exchanged, and are only included with qualifying orders as described on the product page.

SECTION 8: SHIPPING

Delivery timeframes are estimates only and are not guaranteed. Lenova is not responsible for delays caused by carriers, customs, or other circumstances beyond our control.

Risk of loss passes to you once your order is handed to the carrier. If your order arrives damaged, defective, or incorrect, please see our Return & Guarantee Policy.

SECTION 9: INTELLECTUAL PROPERTY

All content on this store, including trademarks, text, images, graphics, and videos, belongs to Lenova or its licensors and is protected by intellectual property laws.

You may use the Services for personal, non-commercial purposes only. Reproducing, distributing, or modifying any content without our written consent is prohibited.

SECTION 10: THIRD-PARTY LINKS

The Services may link to third-party websites. Lenova is not responsible for their content or practices, and you access them at your own risk.

SECTION 11: PRIVACY POLICY

All personal information collected through the Services is subject to our Privacy Policy.

SECTION 12: TERMINATION

Lenova may end this agreement or your access to the Services at any time without notice. You remain responsible for any amounts owed up to the date of termination.

SECTION 13: LIMITATION OF LIABILITY

To the fullest extent permitted by law, Lenova will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Services or products. Lenova's total liability for any claim will not exceed the amount you paid for the product in question.

Nothing in these Terms limits any rights you have under applicable consumer protection laws.

SECTION 14: INDEMNIFICATION

You agree to indemnify and hold harmless Lenova and its affiliates, partners, officers, employees, and agents from any claims, losses, or damages arising from your violation of these Terms or misuse of the Services or products.

SECTION 15: SEVERABILITY

If any provision of these Terms is found unlawful, void, or unenforceable, it will be enforced to the fullest extent permitted by law, and the unenforceable part will be treated as removed from these Terms.

SECTION 16: GOVERNING LAW

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, without regard to conflict of law rules. This does not remove any consumer protection rights you have under the laws of your state of residence.

SECTION 17: CHANGES TO TERMS

Lenova may update these Terms at any time. Changes take effect when posted. Your continued use of the Services after changes are posted means you accept them.

SECTION 18: CONTACT

For questions about these Terms, contact:

Lenova
Email: info@getlenova.com